At Reeva 925, we strive to dispatch your orders as swiftly as possible. If you need to cancel or modify an order, please review our policy below.
1. Order Cancellation by the Customer
- Standard In-Stock Orders: You can cancel your order within 12 hours of placing it, or before it has been dispatched from our jewelry warehouse (whichever comes first). You can initiate cancellation through your Account Dashboard or by contacting customer support.
- Orders Already Dispatched: Once an order has been shipped and an Airway Bill (AWB) / tracking number is generated, it cannot be cancelled in transit. You may choose to refuse delivery when the courier arrives, or accept the package and initiate a return within 7 days.
- Customized & Engraved Jewelry: Orders featuring custom engravings, bespoke sizes, or personalized designs cannot be cancelled once production has started (typically within 6 hours of order placement).
2. Order Cancellation by Reeva 925
We reserve the right to cancel an order under the following rare circumstances:
- Product unavailability or quality assessment failure before dispatch.
- Inability to verify customer contact information or suspected fraudulent transaction activity.
- Non-serviceable delivery pin codes or logistics restrictions.
- System inaccuracies or technical pricing errors on the storefront listing.
If Reeva 925 cancels your order, you will be notified immediately via email and phone, and a 100% refund will be issued promptly.
3. Cancellation Refunds
For eligible cancelled orders, refunds are processed immediately. The full payment will reflect in your original payment account within 5 to 7 business days.