Welcome to Reeva 925 ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you visit our website, browse our 925 sterling silver collections, or purchase our products.
1. Information We Collect
We collect information that you provide directly to us, as well as telemetry data collected automatically when you browse our storefront:
- Personal Contact Information: Full name, billing address, shipping address, email address, and 10-digit mobile contact number.
- Account & Authentication Information: Phone authentication tokens (Firebase OTP), order history, saved addresses, wishlist items, and shopping cart preferences.
- Transactional & Payment Data: Payment transaction reference IDs, Razorpay order IDs, invoices, payment status, and order totals. (Note: We never collect or store sensitive credit card PAN, CVV, or banking passwords on our servers.)
- Technical & Browsing Data: IP address, device type, browser specifications, pages visited, referral URLs, time spent on pages, and interaction logs via cookies.
- Customer Support Records: Inquiries submitted through our contact form, email communications, live chat, or WhatsApp concierge support.
2. How We Use Your Information
We process your personal information for lawful business purposes, including:
- Fulfilling, packing, and dispatching your fine jewelry orders.
- Processing payments securely and preventing fraudulent transactions.
- Sending real-time order confirmations, delivery tracking updates, and invoices via SMS, WhatsApp, and email.
- Providing dedicated customer assistance, warranty verification, and ring/bracelet sizing guidance.
- Improving website usability, analyzing product popularity, and personalizing curated jewelry recommendations.
- Complying with statutory accounting, Goods and Services Tax (GST), and regulatory requirements.
3. Data Sharing and Third-Party Disclosures
We do not sell, trade, or monetize your personal data. We only share necessary details with authorized third-party service providers who help us operate our store:
- Payment Gateways: Certified PCI-DSS Level 1 compliant payment partners (e.g., Razorpay) for transaction processing.
- Logistics & Insured Couriers: Reputable delivery networks (e.g., Blue Dart, Delhivery, Shiprocket) to deliver insured parcels to your address.
- Cloud & Authentication Infrastructure: Secure cloud providers and Firebase for identity verification.
- Legal Compliance: When mandated by applicable law, court order, or to prevent financial fraud.
4. Data Security & Storage
We employ enterprise-grade 256-bit SSL/TLS encryption across our website. All sensitive customer records are stored within protected, access-restricted database environments to safeguard against unauthorized access, loss, alteration, or disclosure.
5. Your Privacy Rights
You have the right to access, review, update, or request the deletion of your personal account details. You may also opt out of promotional communications at any time by clicking the unsubscribe link or contacting our support team.
6. Contact Our Privacy Officer
For any questions, requests, or concerns regarding this Privacy Policy, please contact us at:
- Brand: Reeva 925 (Karnavati Business App)
- Email: support@reeva925.com
- Helpline / WhatsApp: +91 98765 43210
- Registered Address: Ahmedabad, Gujarat, India