Question 1

order 1

Accepted Answer

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Question 2

How long does standard delivery take?

Accepted Answer

We dispatch orders within 24-48 business hours. Delivery typically takes 3 to 5 business days for major metropolitan areas and 5 to 7 business days for regional locations across India.

Question 3

Do you offer Free Shipping?

Accepted Answer

Yes, we offer Free Express Shipping on all prepaid orders. Cash on Delivery (COD) orders may have a nominal convenience fee displayed at checkout.

Question 4

How can I track my shipment?

Accepted Answer

Once your package is dispatched, you will receive an active tracking link via WhatsApp, SMS, and email. You can also track your shipment live on our dedicated Track Order page using your Order ID.

Question 5

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be cancelled or modified within 2 hours of placing them before they enter the processing and dispatch cycle. Please reach out to customer support on WhatsApp or email immediately.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major Credit/Debit Cards (Visa, MasterCard, RuPay), UPI (Google Pay, PhonePe, Paytm), Net Banking, and Cash on Delivery (COD).

Question 7

Is my payment and personal information secure?

Accepted Answer

Absolutely. All transactions are encrypted with 256-bit SSL and processed via PCI-DSS Level 1 certified payment gateways (Razorpay). We never store raw card numbers or banking passwords on our servers.

Question 8

How do I determine my accurate ring size?

Accepted Answer

Please refer to our interactive Size Charts page. Wrap a strip of paper or string around the base of your finger, mark the overlap point, measure the millimeters with a ruler, and match it with our Indian / US ring size chart.

Question 9

Are your bracelets and rings adjustable?

Accepted Answer

Many of our rings and charm bracelets feature open adjustable bands or extension links (1.5 - 2 inches). Check the specific product specification section for "Adjustable: Yes / No".

Question 10

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Accepted Answer

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Question 11

Payment 1

Accepted Answer

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Question 12

How should I clean and store my Reeva silver jewelry?

Accepted Answer

Store your pieces in the airtight Reeva zip-lock pouch and velvet box provided. Avoid direct contact with perfumes, hairsprays, sanitizers, and pool chlorine. Clean gently with the micro-fiber silver polishing cloth included in your order.

Question 13

Do you provide a warranty on plating?

Accepted Answer

Yes, we provide a 6-month warranty on our anti-tarnish and rhodium plating against manufacturing defects.

Question 14

Can I wear my silver jewelry while showering or swimming?

Accepted Answer

While sterling silver is water-resistant, continuous exposure to harsh soaps, shampoos, and chlorinated water will gradually dull the rhodium shine. We recommend removing your jewelry before bathing or exercising.

Question 15

What is your return and exchange policy?

Accepted Answer

We offer a hassle-free 7-day return and exchange policy on all unworn items in their original packaging with tags and certificates intact.

Question 16

How do I initiate a return or exchange?

Accepted Answer

You can initiate a return directly from your Account Orders dashboard or by emailing support@reeva925.com with your Order ID and an unboxing photo/video of the piece.

Question 17

How long does it take to receive my refund?

Accepted Answer

Once the returned parcel reaches our fulfillment warehouse and passes quality inspection (2-3 business days), refunds are initiated directly to your original payment method or bank account within 5-7 business days.

Question 18

Is all Reeva jewelry made of genuine 925 Sterling Silver?

Accepted Answer

Yes, every single piece crafted by Reeva is made from authentic 92.5% pure sterling silver. Each product carries the official BIS / 925 hallmark stamp and comes with a certificate of authenticity.

Question 19

Does 925 sterling silver tarnish over time?

Accepted Answer

Pure silver naturally oxidizes when exposed to air and moisture over long periods. However, all Reeva jewelry is coated with a premium rhodium/anti-tarnish protective plating that maintains its mirror brilliance and resists everyday oxidation.

Question 20

Are your stones natural or cubic zirconia?

Accepted Answer

We use high-grade 5A Cubic Zirconia, simulated diamonds, and lab-certified semi-precious gemstones that offer superior sparkle, clarity, and durable brilliance.

Question 21

Is Reeva jewelry safe for sensitive skin (hypoallergenic)?

Accepted Answer

Yes, 100%. Our jewelry is completely nickel-free, lead-free, and cadmium-free, making it completely hypoallergenic and comfortable for all skin types.

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Explore All Categories

Rings

Earrings

Pendants & Chains

Bracelets & Kadas

Gifting & Sets

Mangalsutras

Shop by Price Range

How can we help you?

Orders, Shipping & Delivery

Payments & Security

Ring & Bracelet Sizing

Returns & Refunds

Payments & COD

Jewelry Care & Warranty

Returns, Exchange & Refunds

Product Authenticity & Purity

Still have questions? We are here to help!